The Challenge
The organisation, as the primary manager of critical electricity assets across an entire state, faced significant challenges in ensuring operational continuity and crisis response. Each site maintained its own continuity plans, often in paper format or scattered digital files, leading to gaps in coordination and inefficiencies in managing diverse threats such as on-site incidents and cyber-security breaches. The need for real-time visibility and collaboration was paramount.
The Solution
The organisation partnered with Battleground to implement a unified platform that centralised all business continuity needs. Their Business Impact Analyses (BIAs) were integrated into the BIA module, and continuity plans were housed in the Plans module for real-time updates. The Incident Management module enabled swift incident activation and team coordination, while the Simulations module allowed for realistic training exercises. 'The easy-to-use and intuitive software enables us to quickly capture required data, run reports, and send out continuity plans from a single interface. Coupled with the mobile app, we have a robust and user-centric system that our teams love,' stated the Group Executive, Corporate Services.
The Results
The implementation of Battleground's platform resulted in significant improvements. The speed and consistency of action during incidents were markedly enhanced. Leadership could track all incident activity via a secure, non-editable log, which proved ideal for compliance and post-incident reviews. The holistic approach effectively addressed everything from localised infrastructure outages to contractor emergencies. Metrics showed that the incident activity log was 100% secure, response speed improved, plan coordination was centralised, and compliance reviews were enhanced.
