Battleground Live Touchbase: Theme Editor and Email Confirmation

1. Review the new Theme Editor 0:16

• Use the Theme Editor to brand outgoing Battleground emails.
• Create multiple themes for different message types or campaigns.
• Customize visual elements such as:
  • Button colors
  • Emblem/logo
  • Fonts and font colors
  • Borders and other styling
• Preview how emails and confirmation pages will look before sending.

2. Understand the new two-step response flow 0:54

• TouchBase now uses a two-step process for responses.
• Instead of clicking a response link directly in the email, recipients first click "Click here to register".
• That click takes them to a confirmation page where they choose their response.
• This change helps prevent email systems from generating phantom clicks or fake responses during phishing checks.

3. Note the new response expiration messaging 1:43

• Messages now show that responses are open until a specific time.
• Recipients are warned in the email when the message will expire.
• The expiration timing is shown based on the recipient’s time zone.

4. Apply themes to templates or individual messages 1:59

• You can use themes in two ways:
  • Build them into a message template
  • Select a theme when creating a TouchBase message
• The interface also includes a reminder about the new two-step process in a green box.

5. Confirm what has not changed 2:15

• Aside from the new theme and response-flow updates, everything else in TouchBase works the same.
• Existing workflows should remain familiar to users.

Video Explanation