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Resetting the mobile app on Android

If you have any issues (Including login issues) with your app on Android, follow these steps.

If Battleground Live is crashing, freezing, or behaving unexpectedly on your Android device, follow these steps to close, reset, and restart the app. Work through each step in order, and stop as soon as the issue is resolved.

1. Close the App

  • Samsung: Tap the Recent Apps button (typically shown as two or three lines or a square, located at the bottom left or in the navigation bar). Swipe Battleground Live up or sideways to close it.

  • Google Pixel: Swipe up from the bottom and hold. Swipe Battleground Live up to close.

  • Other Android Devices: Tap the square or three-line Recent Apps button, then swipe the app away.

2. Clear Cache (First Step if Issues Persist)

  • Samsung:

    1. Open Settings > Apps.

    2. Select Battleground Live.

    3. Tap Storage.

    4. Tap Clear Cache.

  • Google Pixel:

    1. Open Settings > Apps > See all apps.

    2. Choose Battleground Live.

    3. Tap Storage & cache.

    4. Tap Clear Cache.

  • Other Android Devices:

    • Look for Settings > Apps & Notifications > Battleground Live > Storage > Clear Cache.

3. Clear App Data (Full Reset – Use With Caution)

⚠️ Caution: This will reset Battleground Live to its default state. You will need to log in again and reconfigure your preferences. Any locally saved settings will be permanently deleted.

  • Samsung:

    1. Open Settings > Apps > Battleground Live.

    2. Tap Storage.

    3. Tap Clear Data.

  • Google Pixel:

    1. Open Settings > Apps > See all apps > Battleground Live.

    2. Tap Storage & cache.

    3. Tap Clear Storage.

  • Other Android Devices:

    • Look under Settings > Apps & Notifications > App Info > Storage > Clear Data/Storage.

4. Restart the Device

  • Hold the Power button.

  • Select Restart (or Power off > turn back on if Restart isn’t available).

5. Reopen Battleground Live

  • Open the app.

  • Log back in using your credentials.

  • Confirm that the app is working correctly. If the problem persists, proceed to the Notes section below.

Notes

  • Always try clearing the cache first before performing a full data reset.

  • If the issue continues after following these steps, contact Battleground Live Support for further assistance.