Resetting the mobile app on Android

1. Close the App

• Samsung: Tap the Recent Apps button (three vertical lines at the bottom left). Swipe Battleground Live up or sideways to close it.

• Google Pixel: Swipe up from the bottom and hold. Swipe Battleground Live up to close.

• Other Android Devices: Tap the square or three-line Recent Apps button, then swipe the app away.

2. Clear Cache (First Step if Issues Persist)

• Samsung:

  1. Open Settings > Apps.

  2. Select Battleground Live.

  3. Tap Storage.

  4. Tap Clear Cache.

• Google Pixel:

  1. Open Settings > Apps > See all apps.

  2. Choose Battleground Live.

  3. Tap Storage & cache.

  4. Tap Clear Cache.

• Other Android Devices:

  • Look for Settings > Apps & Notifications > Battleground Live > Storage > Clear Cache.

3. Clear App Data (Full Reset – Use With Caution)

⚠️ This will reset Battleground Live to its default state. You will need to log in again and reconfigure your preferences.

• Samsung:

  1. Open Settings > Apps > Battleground Live.

  2. Tap Storage.

  3. Tap Clear Data.

• Google Pixel:

  1. Open Settings > Apps > See all apps > Battleground Live.

  2. Tap Storage & cache.

  3. Tap Clear Storage.

• Other Android Devices:

  • Look under Settings > Apps & Notifications > App Info > Storage > Clear Data/Storage.

4. Restart the Device

• Hold the Power button.

• Select Restart (or Power off > turn back on if Restart isn’t available).

5. Reopen Battleground Live

• Open the app.

• Log back in using your credentials.

• Confirm that the app is working correctly.

Notes

• Always try clearing the cache first before performing a full data reset.

• If the issue continues after following these steps, contact Battleground Live Support.